FAQ2020-08-11T16:16:34+00:00

FAQ

WHAT CAN I ENGRAVE ON MY WATCH?2020-08-19T15:47:21+00:00

You can write your message, choose one of the pre-designs in the customizer or you can upload a design or photo from your computer or mobile. If you want to upload a photograph, try to make it a portrait photograph, and avoid uploading landscapes, distant photographs, or photos that could cause confusion if they are engraved on wood.

WHAT IS THE CUSTOMIZATION PROCESS?2020-08-19T15:47:28+00:00

If you want to customize the back of the watch, you can write your message, choose one of the pre-designs in the customizer or you can upload a design or photo from your computer or mobile.

HOW DOES THE ENGRAVING LOOK?2020-08-11T15:25:15+00:00

The result of the engraving of the watch depends on the watch model chosen. It can be lighter or darker, depending on the type of wood. It can also have variations in tone due to the particularities of the wood. In any case, the result will be a clear and sharp engraving, with all the elements perfectly visible.

CAN I MAKE THE WATCH STRAP BIGGER OR SMALLER?2020-08-11T15:26:40+00:00

Of course, you can. Wood strap watches include a tool to remove and attach links easily and simply.

CAN I RETURN A PRODUCT?2020-08-19T15:47:51+00:00

Yes, returns are free for all products.
To make a return, Lemonte must be notified within 15 calendar days of receipt of the order. Once the authorization and the information for the return have been received, the customer will have to wrap the package and the transport company will pick it up at home.
Once the package has been received and the return has been confirmed, the full amount of the order will be refunded by the same means as the payment would have been made within a maximum period of 15 days.

IF I DON’T LIKE IT, DO I GET MY MONEY BACK?2020-08-11T15:29:31+00:00

We hope that our products meet your expectations and you love them, but if you expected something else for any reason, there is a period of 15 calendar days, from receipt of the order, to return it free of charge. Once the package has been received and the return confirmed, the full amount of the order will be refunded by the same means as the payment would have been made within a maximum of 7 days.

DO YOU HAVE A WARRANTY?2020-08-19T15:49:20+00:00

Our products have a one-year warranty against manufacturing defects. This warranty does not cover accidental damage (knocks, pulls, falls…) or those produced by incorrect or excessive use. If you do not like the product, it does not suit you or it is not as you expected, you have 15 days to return it free of charge.

ARE THE WATCHES WATERPROOF?2020-08-11T15:31:28+00:00

Lemonte wooden watches are resistant to water splashes according to EU regulations, but they cannot be submerged or subjected to extreme humidity for long periods of time. Like any normal watch with a leather strap, avoid bathing in the sea or swimming pool with it, as well as taking a shower with it. Even though the wood is treated with special products to prevent wear and tear, water may seep into the watch mechanism and impair its functionality or cause irreparable damage.